Customer Service & Delivery

At Dryad we aim to give the very highest levels of customer service. Here are just some of the services we offer, but please contact us and we will be happy to come and discuss how we can help and give your school the best discounts.

Delivery

Stocked Products – Free Delivery Next Day

We stock over 6,000 products in our warehouse and shop. Any of these can be delivered Next Day.

Next Day Delivery is FREE for orders over AED 1000.

We make a small delivery charge for orders under AED 1000

Catalogue Products – Free 6 Week Delivery

We supply in excess of 25,000 educational products from our exclusive schools suppliers. We take regular deliveries from the UK every 4 weeks and so if you give us your order from any Dryad catalogue we will deliver within 6 weeks.

We supply these orders FREE from any delivery charges or duty provided your order is over AED 6,000.

Your order can be a mixed order from any of our catalogues to help you make up the minimum free delivery order value.

Orders under the value of AED 6,000 will be charged carriage at cost from the UK and we will be happy to quote this before we finalise your order.

Put Away Service and Timed Deliveries

Any orders we deliver will be personally delivered by our own staff on our own transport. Large or small, we will be happy to put the product away in your store room or classroom cupboards free of charge.

We are committed to the highest levels of customer care and we will work with you to deliver the goods at a time of day that suits you best.

Student Packs

Do you always give your students a set of basic materials at the start of term? Would you like us to pack these up for you into individual packs for each student?

No problem!

We can advise on the products we think should be in every pack and pre pack them ready for you to give out at the beginning of term. We will do all this and give you a discount!… or, if you ask the parents to buy the product themselves, we can hold your recommended list at our shop in Al Quoz and advise parents what you require and what best to buy. They can pop in anytime and buy the products or a discounted pack!

Ask the Experts

Our staff understand our product range and have used most of the products they sell. We offer an Ask the Experts service, where we are happy to discuss with you what and how the products work, or more commonly help you out when something isn’t working as you think it should.

We have the benefit of visiting hundreds of schools Art, Textile and Design & Technology Departments. We know not every teacher can be an expert in every technique and so that is where we are here to help.

Call us, email us, or write us an old fashioned letter and we’ll be here to help!